Top corporate entities ought to lead by example and become a role model for other counterparts in the same sector or industry. This means that they should portray proper business ethics or practices in all their operations, which should be emulated by the other entities. In such efforts, Securus Technologies, which is a premier service provider of both criminal and civil justice technology solutions, unveiled a move to discourage unfavorable business practices. It indicated that it would engage into the release of facts or findings of unethical practices undertaken by Global Tek Link in its operations.
Securus Technologies, Chief Executive Officer, Richard A. Smith expressed his love for the inmate communication industry and the disappointment of the entire industry regarding GTL’s actions. Through his statement, the objectives of Securus Technologies to provide services for the interest of its clients were made clear. Its reports, findings, facts, articles and press releases about Global Tel Link are expected to be circulated over a six-month duration.
With a strong desire to shame Global Tel Link, Securus Technologies unveiled the first release indicating GTL’s wrongdoings while working as an outbound communications provider for the Louisiana Department of Corrections. The findings are contained in a formal document, Order No.U-20784-B, which was compiled by the Louisiana Public Service Commission. The findings indicated that GTL programmed telephone clocks by including 15-36 seconds to each call. GTL also programmed phone rates, charged higher fees as well as double billing calls.
Securus Technologies is among the top inmate communications provider in the United States. Serving over 3,450 corrections, public safety, and law enforcement agencies, it provides quality information management, investigation, emergency response and biometric products and services. Securus boasts of the largest in-house domestic call center, which houses 220 seats. Having met the required BBB standards, it received accreditation and A+ rating from the Better Business Bureau.